The purpose of the Client Services Representative (CSR) is to serve as the receptionist for Oakbrook Animal Hospital. The primary responsibilities of the CSR are to be cheerful and accurate and to maintain a smooth, well-planned, and orderly flow of clients and patients. This includes record-keeping and clerical duties as well as providing support to the health care team. These service functions include but are not limited to reception (visitor and telephone), maintenance of veterinary medical records, account maintenance, cash processing, data entry, word processing, and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcription, word processing and practical knowledge of the standard procedures, veterinary records, and terminology used in the hospital.

The Veterinary Technician assists the doctors to the fullest possible extent, to help improve the quality of care given to the patients, and to aid the doctors in achieving greater efficiency by relieving them of technical work at Oakbrook Animal Hospital. The Veterinary Technician assists in multiple procedures providing care for animals including physical examinations, dental procedures, surgeries, immunizations, euthanasia as well as client education, marketing, and inventory maintenance. This position requires a working knowledge of pharmaceutical drugs, common diseases; their symptoms means of transmission, treatment and prevention, and other basic preventative health care recommendations. This is an overview of the position and the job responsibilities listed do not encompass the entire position. The veterinary technician is under the direct guidance and supervision of the Lead Veterinary Technician and the veterinarians.